Customer Service
Welcome to Customer Service Page at Perfectundies.com. We hope we can answer your questions here! If not please contact us.
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FAQ's | |||
| When can I return? | Return of Faulty Goods | ||
| International Customers | Returns Period | ||
| Refunds | Replacements | ||
| Lost returns note | Items received as a gift | ||
| Returns address | Returns Note | ||
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When can I return?
At Perfectundies.com if you are dissatisfied with the goods you have ordered, we will exchange them or give you a full refund, provided that you return them to us in their original condition and packaging, unworn and unwashed, with all labels intact.
Please ensure that hipsters/strings/bottoms etc. are tried on over your own underwear. We reserve the right to refuse returns of items where it is apparent that this has not been done.
If you wish to return goods to us, please complete the Returns note accompanying your order and enclose it with the returned goods. This must be done within your Returns period.
Perfectundies.com does not take any responsibility for return goods lost in transit. The parcel is your responsibility until it reaches us. We therefore recommend you send it to us using a delivery service that insures you for the value of the goods, such as Royal Mail's Recorded Delivery.
International customers
Send your return via a prepaid, insured, traceable method, marking your package clearly as Returned Goods to avoid delays at Customs. Please retain your shipping documentation, so that we can complete your request in the event of items being lost in transit.
In all cases, your proof of postage should show the perfectundies.com address to which you have returned the goods, together with the post office's printed/stamped confirmation of the date of posting.
Returns period
Our normal returns period is 14 days from when you receive the goods, and any returned items must be received by us within this time. However, to allow for unwanted or ill-fitting gifts, the following exceptions apply:
Orders that are placed in from November '06' for Christmas gifts onwards may be returned up to 14th January '07'
(Please note that these dates are those by which any returns must be received back in our warehouse, so please allow enough time for your goods to reach us)
We will let you know as soon as we receive the goods, and will then endeavour to process your request for either a refund or replacement as quickly as possible. Please allow up to seven days from receipt of your return for this to be done.
Refunds
If you have requested a refund, or replacements of a lower value than the returned goods, any refund due will be credited back to the card used to pay for the original order. We will let you know as soon as the refund has been processed. Please note that we are unable to offer credit notes.
Replacements
We will make every effort to send you a replacement item free of charge. However, under certain circumstances we may charge a delivery surcharge for replacement items. We will always inform you of any potential surcharges before they are made.
If you have requested replacements of a higher value, any difference due will be charged to you.
Lost returns note
If you no longer have the returns note that was supplied with your order, please return the item to us together with a letter, ensuring that the following information is included:
- Order number (if known, this can be found on your order confirmation e-mail)
- Name
- Address
- Telephone number
- E-mail address (especially important if you do not know your order number)
- Reason for the return
- Details of refund or replacement required and return to;
Alternatively, click here and print a copy of the Returns note.
Returns address
Perfectundies.com
Web-Front Returns
18 Arncliffe Road,
Harrogate,
North Yorkshire,
HG2 8NQ
England,
U.K
If using the original packaging, please ensure that the original address label is covered up.
Return of Faulty Goods
If you believe the goods we have supplied to you are faulty, you should return the item to us together with the completed returns note enclosed with your item(s), explaining what you believe is the problem and stating the original order number. When we receive the item, we will investigate the fault and contact you to agree the most appropriate resolution.
Please quote your order number on the top left hand side of the package, to assist us in identification on return to perfectundies.com
Items received as a gift
Gift items can be returned as normal - please refer to the return guidelines above and on the paperwork that came with the goods.
However please be aware that, as part of the returns process, the purchaser will automatically be notified by email of any returns, refunds or replacements. Unfortunately, we cannot prevent this as it is an automated part of our returns system.
If you request replacement items of a higher value, we would need to obtain the purchaser's permission before making an additional charge to their card. Alternatively, any difference can be paid using your own card - should you wish to do this, please include clear payment instructions with the returned items, together with contact details in case of any query.
If you request a refund, please note that this can only be issued to the card which was used to pay for the goods. We are unable to offer credit notes.
